Desktop Support Engineer – Bilingual (English & Japanese)
? Central London – 5 Days Onsite
? £150 per day – Inside IR35
? Initial 6 Months
? Fluent in English & Japanese
? 2nd Line IT Support – 3+ years’ experience
? Hardware, Software & Network Troubleshooting
? Ticketing Systems & IT Service Management
? Customer-focused with excellent problem-solving
You’ll be joining a dynamic team providing 2nd Line IT Support across a global financial services environment. You'll be the go-to for diagnosing and resolving issues across desktops, laptops, mobile devices, and conferencing equipment.
This is a hands-on role – you’ll be based at the Technology Bar, supporting walk-ups, calls, and emails. You’ll also perform daily checks across devices and infrastructure, escalating to 3rd line where needed.
The Role
-
Provide hands-on support across desktop, laptop, and mobile devices
-
Manage incidents, service requests, and escalations via ticketing systems
-
Build and configure laptops and PCs using SCCM and standardised images
-
Troubleshoot hardware, software, printing, and network issues
-
Support meeting room and video conferencing technology
-
Work with wider infrastructure and support teams on projects
What You’ll Need
-
Fluent English & Japanese – essential
-
3+ years in a 2nd line IT support role
-
Strong diagnostic skills and technical troubleshooting
-
Understanding of basic networking (IP, DNS, VPNs)
-
Familiar with tools like SCCM, Active Directory, and remote support platforms
-
Customer-centric with clear communication skills
? Bonus if you’ve worked in financial services or enterprise environments.
Apply via the link provided or email Barry.Ansell@HarringtonStarr.com for a faster review.
